Giftware Wales Online Store Returns Policy
At Giftware Wales, we strive to provide you with high-quality products and an exceptional shopping experience. We understand that sometimes you may need to return an item, and we want to make this process as straightforward as possible. Please review our returns policy carefully to ensure a smooth return process.
28-Day Money Back Guarantee
We proudly offer a 28-day no-quibble money back guarantee on nearly all items purchased from our online store. If you are not completely satisfied with your purchase, you can return it within 28 days of receiving your order for a full refund.
Exceptions to Returns
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Health & Safety: In accordance with health and safety laws, we cannot accept returns for underwear items or Earings/ studs due to hygiene reasons.
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Custom Handmade Gold Rings: We do not offer refunds on hand-made-to-order gold rings in compliance with distance selling laws. Please ensure your order details are accurate before completing your purchase.
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Time Limit: No refunds or exchanges will be accepted beyond the 28-day return period.
Return Conditions
To qualify for a refund, please ensure the following conditions are met:
- The item(s) must be returned in their original, as-new condition.
- All tags must be attached to the item(s).
- The item(s) must be in their original packaging.
- Items that have been used, washed, soiled, or damaged will not be eligible for a refund.
- Engraved items can only be returned in case of an error made by us or the engravers.
International Returns
For international customers wishing to return items for exchange or refund, please note that you are responsible for covering the return shipping costs.
Cancellation Within 24 Hours
Orders canceled within 24 hours of being placed may be subject to a 2.5% charge to cover credit card fees.
Return Fees
No return fees will be paid on returns of unwanted items when no fault lays with Giftware Wales.
Important Information
When communicating with us regarding returns, please make sure to include your name, contact details, and the original order number for efficient processing.
Return Slip
Include the return slip provided below with your return package.
Contact Us
If you have any questions or need assistance with your return, please do not hesitate to contact our Customer Services team.
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Thank you for shopping at Giftware Wales. We value your business and aim to provide you with exceptional products and service.
Sincerely,
Giftware Wales