Submit a return request
and a refund shall be issued upon the arrival of the returned item(s).
NO RETURNS ON CLOSING DOWN SALE ITEMS
Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return. 1. Log in to your account: 1. In the "Email" field, enter your email address, and then click "Continue". 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 3. Go back to the online store, and then enter a six-digit verification code. 2. Click "Request return" for the order that you want to submit the return for. 3. If your order has more than one item, then select the items that you want to return. 4. Select a return reason and add a note for the store. 5. Click "Request return". If your return request is approved and requires shipping, then you receive
an email with shipping instructions.
After the product is returned, you receive a refund.
No Exchanges are accepted. Please re-order the correct or alternative product required
A tracking service is recommended as Giftware Wales can't be responsible for any missing returns!
OR
Please Print and place in with all returned orders to:
Returns/ Exchange
51 Llyn Tircoed
Penllergaer
Swansea
SA49LB
We will offer a 14 day no-quibble money back guarantee subject to policy!
NO REFUNDS WILL BE ACCEPTED AFTER THIS PERIOD
NO RETURNS ON:
Personalised Items
Underwear/ Swimwear (Hygiene)
Earrings or studs (Hygiene)
Any items relating to the above will be returned to the customer and can't be refunded or exchanged!
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PLEASE NOTE: IF YOU REQUIRE A RETURN/ REFUND AND IT IS NO FAULT OF GIFTWAREWALES THEN NO THE ITEM(S) MUST BE RETURNED AT THE CUSTOMERS COST!
Any Message: