Giftware Wales Returns

Submit a return request

NO RETURNS ON CLOSING DOWN SALE ITEMS

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive
an email with shipping instructions.

After the product is returned, you receive a refund.

No Exchanges are accepted. Please re-order the correct or alternative product required
and a refund shall be issued upon the arrival of the returned item(s).

A tracking service is recommended as Giftware Wales can't be responsible for any missing returns!

OR

Please Print and place in with all returned orders to:

Returns/ Exchange

Manav (UK) Ltd, Unit B1, Treforest Industrial Estate, Pontypridd CF37 5TF, United Kingdom

We will offer a 14 day no-quibble money back guarantee subject to policy!

NO REFUNDS WILL BE ACCEPTED AFTER THIS PERIOD

NO RETURNS ON:

Personalised Items

Underwear/ Swimwear (Hygiene)

Earrings or studs (Hygiene)

Any items relating to the above will be returned to the customer and can't be refunded or exchanged! 

Name:
Order Number:
Date:
Phone:
Email:
Reason for Return:

PLEASE NOTE: IF YOU REQUIRE A RETURN/ REFUND AND IT IS NO FAULT OF GIFTWAREWALES THEN NO THE ITEM(S) MUST BE RETURNED AT THE CUSTOMERS COST!

Any Message: