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Frequently Asked Questions

How can you be contacted?

Contacting giftware Wales is easy and can be carried out by email, telephone or good old fashioned snail mail! These details can be viewed here CONTACT US.

Registering for an online account which will give you access to all previous orders, special offer loyalty discounts and parcel tracking can be found here REGISTER

Corporate businesses wishing to access a quote for Welsh Gifts and personalised Business logo merchandise can use one of the methods listed above.

How long will my parcel take to arrive?

Under normal circumstances every order received (Monday to Friday) will be dispatched within 48 hours assuming the stock is available. In the case of stock not being available we will contact you to discuss alternative arrangements.

Shipped packages to mainland UK destinations should arrive between 3 and 5 working days from despatch. First class deliveries should arrive 1-3days after dispatch.

Worldwide shipping destinations can vary from 5 – 14 days. (Miners Lamps have taken up to 28days in some instances due to customs and excise restrictions)

Our full delivery policy and process can be viewed here DELIVERY INFORMATION


Can I return a product?

Yes, absolutely! If a customer is not satisfied with their purchase in any way, then a return can be requested and processed by us. Full returns process details can be viewed here RETURN PROCEDURE

Is the payment process secure?


Giftwarewales Payment and checkout is managed by Shopify and Paypal who are well known to comply with the highest level of PCI (Payment Card Industry) standards. 

Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart softwareand ecommerce hosting is secure.


Do you offer discounts for Bulk Purchasing?

Yes. We will always offer the best possible deals for individuals or corporate companies wishing to purchase in bulk. Please contact us here CONTACT US for further details and to obtain a no obligation quote.

Can we exchange Links?

This is always considered on an individual basis and will be answered as soon as possible once your contact details and relationship with Wales can be assessed.