Grey Welsh Dragon Applique Hoodie

• Orders received on weekdays will be dispatched within 24 hours if stock is available. We will contact you to discuss alternative arrangements if stock is not available and they they will/ can be shipped separately as soon as they become available.

Standard Delivery - This means that your goods will be processed as normal and shipped by Royal Mail 2nd Class or by another courier service for larger parcels. Ordered goods will usually arrive within 3-5 working days for most of the UK mainland.

UK DPD 1 Day Delivery (NOT WEEKENDS)

• If your order is made before 13.00, we will endevour to ship the available stock for the next working day. Where there has been a stock error we will let the cutomer know as soon as possible. 
• If your order is made after 13.00pm we may be able to ship the same day but there is no guarantee and it will take 1 working days.
• Bank holidays will add an extra working day to the estimated delivery lead times.

Same Day Dispatch

• NOT CURRENTLY AVAILABLE ON ALL ITEMS

Free delivery option

NOT ALWAYS AVAILABLE, LOOK OUT FOR CODES AND PROMOTIONAL POP UPS!

How do I select the free delivery option?

You can choose your delivery options in your Giftware Wales shopping basket and apply the qualifying code.

Will I receive my order any sooner if I pay for delivery?

• Yes - we process orders where priority dispatch has been paid for first.
• If you pay for priority dispatch, we will despatch the items we have in stock straight away with the remainder going onto back order. These items are despatched when they have all come into stock or after a week, whichever is sooner.
• If you select the free delivery option, we will dispatch all your items together when they are all in stock. If we are still waiting for items after a week, we will dispatch the ones we do have

What if I want some items really quickly?

Pay for priority dispatch in the normal way - that way, we'll despatch what we can as soon as we can. If any items are out of stock you will be informed as soon as possible.

What happens if an item in my order is delayed?

• We will wait for 5 days, then send the items we do have in stock. The remaining items will go onto back order.
• Items on back order will be dispatched as soon as they arrive with no delivery charge

Returns policy

At Giftware Wales, we strive to provide you with high-quality products and an exceptional shopping experience. We understand that sometimes you may need to return an item, and we want to make this process as straightforward as possible. Please review our returns policy carefully to ensure a smooth return process.

28-Day Money Back Guarantee

We proudly offer a 28-day no-quibble money back guarantee on nearly all items purchased from our online store. If you are not completely satisfied with your purchase, you can return it within 28 days of receiving your order for a full refund.

Exceptions to Returns

1. Health & Safety: In accordance with health and safety laws, we cannot accept returns for underwear items due to hygiene reasons.

2. Custom Handmade Gold Rings: We do not offer refunds on hand-made-to-order gold rings in compliance with distance selling laws. Please ensure your order details are accurate before completing your purchase.
3. Time Limit: No refunds or exchanges will be accepted beyond the 28-day return period.

Return Conditions

To qualify for a refund, please ensure the following conditions are met:

• The item(s) must be returned in their original, as-new condition.
• All tags must be attached to the item(s).
• The item(s) must be in their original packaging.
• Items that have been used, washed, soiled, or damaged will not be eligible for a refund.
• Engraved items can only be returned in case of an error made by us or the engravers.

International Returns

For international customers wishing to return items for exchange or refund, please note that you are responsible for covering the return shipping costs.

Cancellation Within 24 Hours

Orders cancelled within 24 hours of being placed may be subject to a 2.5% charge to cover credit card fees.

Return Fees

No return fees will be paid on returns of unwanted items when no fault lays with Giftware Wales.

Important Information

When communicating with us regarding returns, please make sure to include your name, contact details, and the original order number for efficient processing.

Return Slip

Include the return slip provided below with your return package.

Contact Us

If you have any questions or need assistance with your return, please do not hesitate to contact our Customer Services team.

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Thank you for shopping at Giftware Wales. We value your business and aim to provide you with exceptional products and service.

Sincerely,

Giftware Wales

RETURN SLIP